A Hyperlocal Delivery service for point to point delivery.
SuperSnap is a Delivery-Tech Startup that a user can use to send a package across the city in an hour. With it’s unique model, it aims to provide delivery service in fast & affordable way.
Creating and eastablishing interconnection between the 3 modules for the entire platform. The 3 modules include: End-user mobile app, delivery executive mobile app and an web portal for Admin panel.
Since there were already quite a few services targeting the same agenda of hyperlocal delivery, it was important to know the voids and study them thoroughly. Find out the shortcomings of those services and then plan ahead.
We initially conducted a survey to understand what services people generally use as courier services or hyperlocal services. We shortlisted a few candidates and conducted semi-structured remote interviews with them. It was then followed by doing a thematic analysis of the observations from the user interviews.
With these insights in place, the Phionike team then decided to understand the screen-flows for each user role.
This methodology helped the team to understand the work process of each user. It also helped us in ideating towards optimizing the interface to provide a better experience with the platform.
“In case the customers want to cancel the order,it is a hassle sometimes.”
By summarizing all this information, the Phionike design team was clarified that ‘communication’ and ‘live updates’ is the prime factor this platform needs to address.
With thorough research and ideation sessions the team then laid out the entire architecture of the platform. We also mapped the journey of how the customer, delivery executive and admin will interact with the respective system and how the pain-points can be resolved during this whole interactions. Overall, we planned on providing a seamless experience for the users.
A Hyperlocal Delivery service for point to point delivery.
Service Design
UI Re-Design
SuperSnap is a Delivery-Tech Startup that a user can use to send a package across the city in an hour. With it’s unique model, it aims to provide delivery service in fast & affordable way.
Creating and eastablishing interconnection between the 3 modules for the entire platform. The 3 modules include: End-user mobile app, delivery executive mobile app and an web portal for Admin panel.
Since there were already quite a few services targeting the same agenda of hyperlocal delivery, it was important to know the voids and study them thoroughly. Find out the shortcomings of those services and then plan ahead.
We initially conducted a survey to understand what services people generally use as courier services or hyperlocal services. We shortlisted a few candidates and conducted semi-structured remote interviews with them. It was then followed by doing a thematic analysis of the observations from the user interviews.
With these insights in place, the Phionike team then decided to understand the screen-flows for each user role.
This methodology helped the team to understand the work process of each user. It also helped us in ideating towards optimizing the interface to provide a better experience with the platform.
“In case the customers want to cancel the order,it is a hassle sometimes.”
By summarizing all this information, the Phionike design team was clarified that ‘communication’ and ‘live updates’ is the prime factor this platform needs to address.
With thorough research and ideation sessions the team then laid out the entire architecture of the platform. We also mapped the journey of how the customer, delivery executive and admin will interact with the respective system and how the pain-points can be resolved during this whole interactions. Overall, we planned on providing a seamless experience for the users.
